Shop T&Cs

Welcome to the Orkneywoolcraft.co.uk online shop. It is extremely important to us that you are satisfied with these products and making your purchase. Helen is available for any questions or requests you may have, so please feel free to get in touch. Thank you.

Trade Description

Although every effort is made to ensure that the descriptions and photos of our goods are as accurate as possible, we hope you will understand that the uniqueness and hand-made nature of the products means that there may be slight variations in colour and size.

Orders/Payment

All orders are subject to acceptance and availability.

You can order online as normal and after you click ‘Place Order’ during the checkout process you will be sent a notification of receipt of your order. Upon order receipt we will determine correct shipping price for your order and send you an invoice via Paypal (a Paypal account is not required and credit/debit cards can be used).

You may also place your order by phone. Please phone Helen on 01856 731672 (10am – 5pm, Mon-Fri).

Confirmation

We will send you an order confirmation and PayPal invoice via email and also inform you of the progress of your order.

Despatch

Some items are held in stock, ready to despatch within 2-3 days. Items not in stock will be handmade especially for you, for despatch within 28 days of order receipt. Occasionally, if there is a high demand for a certain product, we may contact you to notify you of a slight delay. If for any reason you are unhappy with this, you are entitled to a full refund.

If an item is required for a special date or event, it is recommended that you email helen@orkneywoolcraft.com to confirm availability prior to placing your order.

Delivery

Orders in the UK will be sent via Royal Mail UK Confirmed (signature required) which will be charged at cost depending on your package weight and size. International orders are sent out via International Signed-For, so a signature will also be required. Please give an address at which the parcel can be signed for.

If you are outside the EU, the package may be subject to a local import tax or duty. It is your liability to pay any applicable charges to the relevant local authority. Any delay in payment of these charges may result in a delay to your delivery.

Returns

All items are carefully handmade and should always reach you in perfect condition. If you are not completely satisfied, please contact us immediately at helen@orkneywoolcraft.com and we will happily offer you a full refund or exchange.

We will email you our address for returns. All returns should be sent back to us, within 14 days of the date you received it, in perfect condition, unworn and in the original packaging. Returns that are damaged or worn may not be accepted and may be sent back to the customer.

Please ensure when returning the parcel that the package is properly protected. If your returned item reaches us outside of the agreed terms we will be unable to refund your payment.

Please return your package using a trackable, insured shipping method. Please keep the tracking details for your records. Postage on return is non-refundable.

Please phone or email to discuss exchanges.

Refunds

Once your return has been received and complies with our returns policy we will refund you via your original payment method. We will do everything we can to refund quickly and you will be notified of your refund via email.

Guarantee

Orkneywoolcraft.co.uk will do everything it can to guarantee your satisfaction with every aspect of your order. If you need further assistance or advice, please email helen@orkneywoolcraft.com

Orkneywoolcraft.co.uk
Mrs Helen Wishart
Upper Westhore
Burray, Orkney
KW17 2TE

Tel: +44 (0)1856 731672